Complaints: Your Rights

If you have not received sensitive, courteous service together with the information, you are entitled to complain

  • You have the right to complain, and to make us aware that we could do better
  • Your complaint will be treated confidentially
  • Your complaint will not stop you receiving services from WHISE
  • You will receive a response to your complaint in writing

How to Complain

You may contact the Chief Executive Officer (Eva Orr) on 9794 8677

If you are not satisfied with the outcome:

You can contact one of the following for more advice:


Victorian Privacy Commissioner
Address:  Level 11, 10-16 Queen Street
Melbourne VIC  3000
Phone:   8619 8719
1300 666 444
   
Health Services Commissioner
Address:  30th floor, 570 Bourke Street
Melbourne  VIC  3000
Phone:   8601 5200
1800 136 066
   



Both Commissioners have investigatory powers in relation to privacy practice and are able to serve compliance notices inclusive of penalty units if a privacy breach has occurred.

You could also undertake an Internal Grievance Procedure within the agency if preferred.