Compliments and Complaints
If you have not received sensitive, courteous service together with the information, you are entitled to complain
- You have the right to complain, and to make us aware that we could do better
- Your complaint will be treated confidentially
- Your complaint will not stop you receiving services from WHISE
- You will receive a response to your complaint in writing
How to Complain
You may contact the Chief Executive Officer (Eva Orr) on (03) 9794 8677
If you are not satisfied with the outcome:
You can contact one of the following for more advice:
Victorian Privacy Commissioner |
|
Address: |
Level 11, 10-16 Queen Street |
Phone: |
(03) 8619 8719 |
Health Services Commissioner |
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Address: |
30th floor, 570 Bourke Street |
Phone: |
(03) 8601 5200 |
Both Commissioners have investigatory powers in relation to privacy practice and are able to serve compliance notices inclusive of penalty units if a privacy breach has occurred.
You could also undertake an Internal Grievance Procedure within the agency if preferred.
Your views help us to improve services and recognise your particular needs, so if you think we could do better, we want to hear from you. We also like to know when you think we did something well and if anything in particular has impressed you.
You can download our suggestions, complaints & compliments form (PDF: 64KB)
